Stripe
General Stripe Information
Refunding because of Fraud
Edited 10 months ago
If an Admin issues a Refund with the Reason: Fraud, this information is automatically passed down to Stripe as a fraudulent purchase, thereby blocking...
How to log into Stripe and what information can be viewed inside of Stripe
Edited last year
When you log into your Stripe account, you will see the general revenue of your Club and what money is being transferred from customer to you. To log ...
What is Stripe and how does it work?
Edited last year
Stripe is the charging system for PodPlay. As a PodPlay client, you set up a Stripe account when your PodPlay Customer Success Manager (CSM) sends you...
What Customer transactions can I see in my Stripe account?
Edited last year
To secure the discounted Stripe fee for all Customer transactions, PodPlay will capture the Customer funds for their transactions and then immediately...
What happens if a Customer’s credit card expires?
Edited last year
If a Customers credit card (cc) expires, the system will either: Stop a customer from signing up during Reservation booking or Event registration, for...
How does PodPlay bundle the customer transactions?
Edited last year
When a customer makes a Reservation or secures a spot at an Event , PodPlay will place a hold on their credit card. This hold ensures the customer ...
Where is the Customer’s credit card information stored?
Edited last year
The customer’s credit card information is on Stripe . On the Admin Dashboard, you can navigate to a customer’s profile and see only the last four dig...
Stripe Fee
Does a Coach payout include a Stripe fee?
Edited 10 months ago
There are two different ways a Coach can receive a payment. A Coach receives a payment from the Customer This payment receipt occurs when a Customer b...
Stripe Fees with Taxes
Edited 11 months ago
Stripe fees are applied over the total amount charged to the Customer. This means that if a Customer was booking a court for $10 plus 10% tax, the sys...
What happens to the Stripe fee during a Refund?
Edited last year
When providing a refund for a customer, the first transaction fee (2.85% + $0.30) is lost. For example, if a customer is charged $10, the Stripe fee =...
Is there a Stripe fee to process Customer purchases?
Edited last year
As a PodPlay client, you receive discounted processing from Stripe. Businesses who use Stripe on their own have a higher processing fee than PodPlay c...