Memberships
General Considerations
Gifting a Membership to another Customer
Here is how an Admin can assist a Customer who wants to gift a Membership to another Customer: When Customer A wants to buy 3 months of a Membership f...
Change the Membership Price or Next Charge Date
If an Admin wants to change a Customer’s Membership Price or Next Charge Date, both of these options are available inside the Dashboard. An Admin can:...
Group Memberships / Family Memberships
For Group Membership or Family Memberships, the perks of the Membership are shared between the Customers And both a Customer and an Admin can add othe...
Purchase a Membership
If your Club has a Membership option available, you will see a Membership Sign-up button in the Account tab of the App Click on this button Read throu...
Charging an Annual Membership from the Dashboard
A Customer can choose an annual Membership from the front end App, if the Club provides an option for it If the Club does not provide an Annual option...
Annual Membership options
When your Club decides to offer Annual Memberships for Customers to purchase, please ask your PodPlay Customer Success Manager (CSM) to set up the Mem...
Memberships from the Dashboard
An Admin can give a Membership for free or help a Non-member purchase one from the Dashboard Giving a Free Membership: Navigate to the Customer’s Acco...
Can I charge different prices to Members vs. Non-members in an Event?
Yes! The Club will designate a different price for Members and Non-members when it comes to Events. To learn more about how pricing is different for M...
Give a Customer N months of their Membership for free
When a Customer has a Membership, the Club has the option to give the Customer a month, or many months, of their Membership for free For an Admin to g...
Changing a Monthly Membership to Annual Membership
This is an edge-case situation, and it’s best if the Customer asks about annual Memberships BEFORE signing up for a Membership. In order to successful...
Changing the Monthly Rate for a Membership
If a Club determines that a particular Customer can have a different monthly rate for their Membership than other Customers, an Admin has the ability ...
Cancel a Membership
When a Customer wants to cancel their membership, or if an Admin wants to cancel a Customer’s membership, these are both accomplished in the same way....
Customer issues with their monthly Membership charge
What happens if a customer experiences a charge error because they either canceled their current credit card, received a new one, or their credit card...
Hidden Memberships
If you have Memberships that are by invite only or given out on an “as needed” basis you can create a hidden Membership. Hidden memberships are not vi...
Club Considerations
Evaluate Membership Models for Your Club
Many traditional athletic clubs are membership-only. A members-only pickleball business model yields certainty of recurring revenue for the club but i...
Can I do a pre-sale of Memberships before my Club opens?
Yes! You can do a pre-sale of Memberships with the help of your PodPlay Customer Success Manager (CSM). In order to hold a Membership pre-sale, first ...
What if I want to change the price of a Membership?
If you change the price of a Membership, all Customers who have purchased that Membership will have a new updated price. Meaning, if you sell a member...
What is Member vs. Non-member pricing?
The power of a Membership is dynamic. Customers who sign up for your memberships will receive perks, which you choose before the environment is set up...