Replays
Basic
What is a Replay and how does it work?
A Replay is a feature of the PodPlay Professional and Autonomous Plan. It allows Customers to capture exciting moments in their gameplay. A Replay is ...
How do Customers view their Replays?
Replays are available at the end of a Reservation or Event. These Replays will be emailed to all Customers who have signed up on the Reservation, and ...
What is a Replay Credit?
Replays are available to any Club on the Professional or Autonomous Plan. Customers who visit Clubs with the Replay functionality will have the option...
How are Replays captured?
Each Replay that is captured is associated with a specific court/table. Meaning, if you’re playing on court/table 2, and you hit the Replay button on ...
How much do Replays cost?
The cost of a normal Replay is $0.50 per Replay. A normal Replay is the Replay that is created when a Customer hits the Replay button on the side of a...
Advanced Information
Create a Custom Replay from the Dashboard
If an Admin wants to create a Custom Replay, they can do so inside the Dashboard NOTE: a Replay can only be captured if a Reservation or Event is run...
Cash paying Customer buys Replays
When a Customer pays in Cash for their Reservation, the Front Desk Admin at the Club must help them. To learn more, read about a Reservation paid in ...
What is a Custom Replay and how much do they cost?
Customers can find the Custom Replay section beneath the carousel of Replays captured during an Event or Reservation if they want to purchase a Custom...
How do I Turn Replays Off?
An Admin is able to turn Replays off for an Event. To do so, the Admin will: Create an Event Fill in the necessary Event information Click on the Tags...
How do Replays work during an Event?
Replays during any Event will function in the same way. If there are captured Replays during an Event, at the end of the Event, every customers marke...
How are Customers charged for Replays?
Yes, Customers are charged for Replays. A Club can choose to give their Customers a certain amount of free Replay Credits so they can try out the Repl...
How can I ensure my staff is not charged for their Replay?
You can provide your employees with Free Quick Replays . To do this, navigate to their account in the Admin Dashboard . The Overview section has s...
Troubleshooting
The Customers created Replays and never received them. What happened?
If a Customer is asking about Replays from a recent Reservation or Event, the first course of action is always to look back at the Dashboard and revie...
Why can’t a Customer create a Custom Replay?
An option for Custom Replays is available for 48 hours before disappearing forever. There are no Custom Replays that can be recovered if 48 hours have...