Events
General
Names on Events
For all Events, the names of the Customers who are participating will show up at the bottom of the Event page in the App in a section labeled Attendee...
How to use the Check-in Button
The Check-in Button is available for Clubs if they would like. The use of the Check-in Button is to have the Customer check themselves into the Club a...
What are the different types of Events?
As an Admin , you are able to create different types of Events. The different types of Events are: Open Play This is an Event where Customers can sig...
How are Events priced?
How do I set the price of an Event? When an Admin creates an Event, they will have to fill in all of the Event details, pricing being one of those det...
Admin
Customer’s Guest on an Event
A Customer who signs up for an Event and includes a Guest in their signup takes up two spots in the Event A Customer can send an invite out to their G...
How to use a Guest Pass for Events
When creating an Event, an Admin can allow Customers to join the Event and pay for another Customer’s spot. The system refers to these as Guests. To a...
How to use the FOMO Feature
The FOMO feature is similar to the Scheduling feature : Using FOMO will make Member-only Events visible to Non-Members, while not allowing the Non-Me...
How to Spotlight an Event
If an Admin wants to showcase an Event, the Featured tag in the Event will make the Event visible on the Program/Community tab of the App
How to Schedule Events to auto-publish (and Copy them)
An Admin can Schedule an Event to be published at a future date. This Event can also be published to Members before Non-members (thereby mirroring any...
How do I Copy an Event onto another day?
If you have an Event built that you would like to replicate onto another day, where the two Events are not connected, you can Copy the Event! By Copyi...
How to move or Reschedule an Event
You can move or reschedule any Event inside of the Dashboard. To do so: Find the Event you want to Reschedule Click into the Event Click on the three ...
How to Generate a link for an Event
When inside a Reservation or Event, the three vertical dots on the bottom left of the side panel offer options to Generate links. These links are usef...
How to add a Customer to an Event after it’s over
If a Customer forgot to sign up for an Event and their participation in an Event slipped through the cracks, you’ll want to add the Customer into the ...
When are Customers charged for Events?
The default time when Customers are charged for an Event is 45 minutes after the Event ends. By contacting your PodPlay Customer Success Manager (CSM)...
What are the different ways a Customer can be added to an Event?
When to add a customer to an Event, there are three options the Admin can choose from. Regular - the customer is charged the set amount (based upon Me...
How do I create an Event?
To create any type of Event, like to create an Open Play, first the Admin should be in the Admin Dashboard. Then Highlight the time and specific court...
Private Event
Charge an Event Planner for a Private Event
Here's how to set up a Private Event and charge only the Event planner: Create a Private Event Set the capacity to any anticipated number of Attendees...
How to invite Customers to a Private Event
As a reminder, a Private Event is generally used for birthday parties, corporate events, and events that are across multiple courts. Meaning, these Ev...
How to create a Private Event
To create a Private Event, you can use the Private Event type of Event By using this Event type, there are a few things to keep in mind: Private Event...
Series
How do I Schedule a Series to publish to Members before Non-members?
To Schedule a Series to be visible to Members before Non-members, you follow a similar process to auto-publishing an Event . To do so: Create an Even...
How to edit the participant quantity in a Series
An Admin is able to edit the number of Customers allowed to sign up for a Series. To do so: Find and click on the Series you want to edit Click on the...
Is Prorated pricing offered for Series?
Yes! You can set Prorated pricing for a Series during the booking flow so that the Prorated price is set before anyone signs up. Review the Series Pr...
What is a Series? How is it different from a Copy?
What is a Series? A Series is an Event that lasts longer than one day. This means when a Customer signs up for a Series, they are signing up for ALL E...
What are unique situations with a Series? (Series FAQs)
Can I add an additional Event to a Series after the Series has been published and Customers have signed up? Should I add the Customers who had already...
How do I edit a Series?
Now that you have created a Series, you want to edit it. First, you’ll Click on the specific Event Series you want to edit Choose what to edit: Partic...
How to leverage the Event or Series descriptions
When creating an Event or Series, whether it’s an Open Play, Tournament, League, or Clinic, it’s valuable to leverage the descriptions. Your Customers...
How does Series pricing work?
How do I price the Series? If you want to charge $10 per event and the Series has three events, when you create the Series, mark the price to $30 (10 ...
Customers
Customer had a payment issue when signing up for an Event
If a Customer has signed up for and secured a spot at an Event, they will be marked as a participant for that Event. If there is an issue during sign-...
What happens if the Event is full? What is a Waitlist?
If an Event is full, a Customer will not be able to join the Event. Instead, they will join the Waitlist. A Waitlist is a list of Customers who would ...
How is the Customer notified if they don’t have the funds for an Event?
There are a few scenarios of what could happen and how the PodPlay system notifies the Customer they were unable to join an Event. If a Customer signs...
Will a Customer receive a Refund if they are removed from an Event?
If a Customer is removed from an Event or cancels their participation in an Event, there is no need to Refund the Customer because the PodPlay system ...
What happens when a Customer leaves an Event?
If someone in a full Event decides not to attend the Event, they can cancel their participation, and others on the Waitlist will be notified. Any Cust...
What is the process for notifying Customers on the Waitlist?
When an Event has filled up, Customers who are still interested in the Event can sign up for the Waitlist. When a customer who already signed up for t...
What happens if there’s an issue with a Customer’s payment when signing up for an Event?
All Customers will need to have their phone number and credit card (cc) entered into their account before joining any Event or booking any Reservatio...
How does a Customer sign up for an Event?
Customers can review all of the currently active Events inside of their App, under the Programs/Community tab. The Customer is able to filter the Even...
Members vs. Non-members
Can I create a Members-only Event?
Yes, you can create an Event to be for Members only. A Members-only Event is not visible to Non-members, and therefore is not an Event that Non-member...
Booking Horizon for Events
An Admin can create a Booking Horizon for Events by using the Schedule feature during Event creation. To learn more about how to use this feature, rea...
Limit only some/one Membership to an Event
If your Club has multiple Memberships, like a Member-only Event, an Admin has the ability to create Events for only some, or one type of Membership. T...
Other
Deep-link to a location’s Events
If your organization has clubs in several locations, you can deep-link to the Events for a single location The unique URL for your location will be si...
How to Add or Release a Court on Events
Admins have the ability to both: Add courts to an Event Delete courts from an Event An Admin may want to Add courts to an Event if: There is a lot of ...
Drag-and-drop an Event to a new court
To move an existing Event or Reservation from one court to another, Click and hold on the Event in the Dashboard Move your mouse up or down to another...
Force Push an Email to Customers on a Waitlist
If an Admin noticed there are Customers on a Waitlist and there are spots open on the Event, an Admin can Force Push an Email to Customers on the Wait...
When can a Customer join an Event?
If there is an open spot at the Event, and the Customer has visiblity of said Event, the Customer can signup for an Event. This means that a Customer ...
Does a Booking Horizon limit Customers from viewing future Events?
When an Event is published, it will be visible to all Customers, whether Members or Non-members. The Booking Horizon only applies to limiting the numb...
How to review an Event once it has been deleted or canceled
When an Event has been deleted or canceled, the Event will disappear from the Overview Page of the Dashboard. If, for any reason, an Admin would like ...
Can I limit the number of participants who can attend the Event?
Yes, an Admin can limit the number of Customers who participate in an Event. The Admin can limit the amount of participating Customers by writing the ...
What size is the photo in the Event?
The size of the photo in an Event page is 1200x630. If an Admin has added the Featured tag in the Event settings, then the Event will show up in the S...
Why do some Events show how many spots are left and others do not?
When an Event is published and visible to customers, customers will have an additional icon on the right side of the page. The PodPlay system will sho...